Shipping policy

Thank you for choosing our service. Here's what you can expect after placing your order:

 

  1. Order Confirmation: Immediately after placing your order, you'll receive a confirmation email. This email serves as assurance that your order is successfully received, and your credit card has been pre-authorized for the purchase.

  2. Order Processing: Once your order is received, we jump into action, processing it swiftly for shipment. Your satisfaction is our priority, and we're committed to getting your items to you as soon as possible.

  3. Backorder or Unavailability: In the rare instance that your selected item is on backorder or unavailable, don't worry. We'll promptly void the pre-authorization on your credit card and reach out to you via phone or email to discuss alternative options or provide an estimated timeline for availability.

  4. Shipping: For available items, we waste no time in processing your order for shipment. Depending on the product, transit times typically range from 5-7 business days. However, for our specialized UPbed, please allow 1-3 weeks for delivery. Rest assured, we'll keep you updated every step of the way.

  5. Tracking and Insurance: We understand the importance of knowing where your package is at all times. That's why all orders come with tracking information provided. Additionally, your package is 100% insured by LifeMed USA. Should anything happen during transit, you're fully covered under our policy.

 

Your trust and satisfaction are paramount to us. We're here to ensure a seamless shopping experience from start to finish.

 

For any inquiries or assistance, feel free to reach out to our dedicated customer support team. Call us at 800-944-8794 or email us at support@lifemedusa.com. We're here to help! 

 

Thank you for entrusting us with your order!