LUGGIE/FREERIDER SCOOTERS PURCHASED WITHIN UNITED STATES
Luggie Scooter, Inc. DBA Freerider USA warrants to the original owner/user of each new LUGGIE or FREERIDER branded electric scooter or power chair, when
purchased directly from an authorized Luggie Scooter, Inc. reseller, to be complete and free from defects in material or workmanship for the period indicated
below. WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT OR ABUSE.
3 YEAR LIMITED WARRANTY ON STRUCTURAL FRAME
LUGGIE or FREERIDER branded electric scooter structural frame is warranted for a period of thirty-six (36) months from the date of original purchase by the
original owner/user. Luggie Scooter Inc. will repair or replace at our sole discretion to the original purchaser if the structural frame upon examination by an
authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.
1 YEAR LIMITED WARRANTY ON MOTOR, TRANSAXLE, BRAKE ASSEMBLY AND ELECTRICAL COMPONENTS
LUGGIE or FREERIDER branded motor, transaxle, brake assembly and electrical components are warranted for a period of twelve (12) months from the date of
original purchase by the original owner. Luggie Scooter will repair or replace at our sole discretion to the original purchaser if the motor, transaxle, brake and/or
electronics of the scooter upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the
warranty period.
1 YEAR LIMITED WARRANTY ON LITHIUM BATTERY/BATTERIES*
LUGGIE branded electric scooter’s new lithium battery is warranted for a period of twelve (12) months from the date of original purchase by the original owner.
Luggie Scooter will repair or replace at our sole discretion to the original purchaser if the battery and/or batteries of the Luggie scooter upon examination by
authorized Luggie Scooter, Inc.’s representative to be defective in material and/or workmanship within the warranty period.
*Battery/batteries tend to deteriorate in performance and reduce in range due to being left in a discharged state, left in cold conditions for extended periods or worn due to heavy use.
*RECOMMENDATIONS FOR LUGGIE LITHIUM BATTERY:
- Charge your battery when the battery meter indicator is in the red zone (low battery).
- If your Luggie Lithium battery will not be used for an extended period, fully charge the battery and disengage from the batter compartment of the Luggie
before storage. Battery will gradually deplete with time. Please do a refresh charge in 2 to 3 weeks when the battery has been stored for an extended period of
time. (Remember: Keeping your battery charged will help extend the life of your battery and ensure that the Luggie is ready to go when you are.)
30 DAYS LIMITED WARRANTY ON ALL PLASTIC PARTS & CHASSIS HOOKS
LUGGIE or FREERIDER branded electric scooter’s plastic parts (tiller clamp, chassis hooks, trigger, tiller lever, etc.) are warranted for a period of thirty (30) days
from the date of original purchase by the original purchaser/owner. Luggie Scooter will repair or replace at our sole discretion to the original purchaser if the
LUGGIE or FREEERIDER plastic parts of the scooter upon examination by authorized Luggie Scooter, Inc.’s representative to be defective in material and/or
workmanship within the warranty period.
LIMITED WARRANTY
LUGGIE/FREERIDER SCOOTERS PURCHASED WITHIN UNITED STATES
The warranty effective date is the date of sale from dealer/reseller to purchaser/owner on new units only. This warranty is extended to only the original
purchaser/owner, purchased in the U.S.A. from a Luggie Scooter, Inc. DBA FreeRider USA authorized dealer/reseller. Limited warranty is on parts only. Any parts
replaced under warranty will be covered for the remainder of the original warranty. Service rendered and shipping charges for the parts are the responsibility of
the customer. Service options and shipping of parts may vary from dealer to dealer. Service options and charges are subject to change at any time.
For warranty service, contact FreeRider USA or an authorized dealer/reseller/retailer where the product was originally purchased. All product returns whether
for service or warranty requires a RETURN MERCHANDISE AUTHORIZATION (RMA)number. You may obtain this number by contacting FreeRider USA’s
customer service. All return for service, warranty, replacement or refund must be received withing 7 business days from the date of RMA issue. Shipping and
handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time the products are shipped from FreeRider USA’s
distribution center. Any returns for refund may be subject to a 25% restocking fee if it doesn’t meet the BUYER’s REMORSE terms. Anything returned without
an RMA will incur a storage fee of $50/month to the customer (reseller/dealer/customer.).
Products that are NOT eligible for return for service, warranty, replacement or refund will be sent back to you at your cost and expense if received by us.
The limited warranty is VOID in the following instances:
• Any product not purchased from an authorized Luggie Scooter Inc.’s reseller/dealer/retailer.
• Any product without valid, readable serial number, including but not limited to products with missing, damaged, altered or otherwise missing serial
number from the controller, motor, transaxle, battery or battery charger.
• If customer (end user/dealer/reseller/retailer) modifies the product in any respect including but not limited to the use of parts other than the genuine
parts.
• If the sticker on the Luggie Lithium battery has been removed.
• If the product is used for rental or commercial purposes the limited warranty is VOID.
Inspect all LUGGIE/FREERIDER branded products shipped to you thoroughly for damages to the outer packaging and shrink wrapping before signing the bill of
lading. Any unreported freight damages at the time of delivery will be the sole responsibility of the receiver. ANY MANUFACTURER RELATED DAMAGES MUST
BE REPORTED TO LUGGIE SCOOTER INC. WITHIN 72 HOURS (3 DAYS) OF RECEIPT FOR CLAIMS TO BE FILED. NO EXCEPTIONS.
It will be the customer’s responsibility to ensure that RMA is returned back to Luggie Scooter Inc. for service, warranty, replacement or refund. Customers
(consumer/retailer/reseller/dealer) will be charged for any unreturned merchandise due back to FreeRider USA NO EXCEPTION.
No dealer/reseller/retailer or distributor may extend or modify this warranty in anyway.
BUYER’S REMORSE ON LUGGIE OR FREERIDER BRANDED SCOOTERS & POWER WHEELCHAIRS
You will have 3 days from date of receipt of the LUGGIE/FREERIDER branded scooter or power wheelchair to return the product for a full refund excluding
shipping and repackaging charge. To qualify for the refund, you must do the following:
• Contact your place of purchase of the LUGGIE/FREERIDER branded products.
• Ask for a Return Merchandise Authorization (RMA) number.
• LUGGIE/FREERIDER branded powerscooter/wheelchair must not have been ridden outdoors.
• The product must be returned in its original packaging with the RMA number clearly labeled.
• The product returned, MUST NOT BE USED. It needs to be in conditions for the LUGGIE/FREERIDER branded scooter or power wheelchair to be sold as
new. (THE SCOOTER MUST NOT SHOW ANY SIGNS OF BEING USED IF RETURNING UNDER BUYER’S REMORSE OTHERWISE THE RETURN WILL BE VOID.)
*All conditions listed above must be met in order to qualify for a full refund. NO EXCEPTIONS.
**IF THREE DAYS (3) HAS PAST, YOU MUST CONTACT THE DEALER TO RETURN YOUR LUGGIE/FREERIDER BRAND OF POWER SCOOTER/WHEELCHAIR. THIS
WARRANTY REPLACES AND SUPERSEDES ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF LUGGIE SCOOTER, INC. DBA FREERIDER USA, WHETHER IN
CONTRACT, WARRANTY, NEGLIGENCE OR OTHERWISE. FREERIDER USA SHALL NOT BE LIABLE FOR AND HEREBY DISCLAIMS ALL CONSEQUENTIAL, INCIDENTAL
AND CONTINGENT DAMAGES.
WARRANTY/REPAIR/SERVICE/REPLACEMENT PROCEDURE IN 4 EASY STEPS
1. Contact your reseller/dealer/retailer/or Luggie Scooter Support for technical support assistance to verify the support issue.
2. Obtain RMA number for the product return for warranty, service, replacement or repair.
- Make sure the product coming back is properly boxed. Any damage caused due to shipping will be the customer/dealer/reseller’s responsibility.
3. Send to FREERIDER USA.
- Please write the RMA clearly on the outer packaging.
- Fill out and return the Return Request Form along with your package which can be found on our website: www.FreeRiderUSA.com in the download
Section. Please provide a brief summary of the reason for the return.
- Upon receipt of your RMA, an authorized FreeRider USA representative will inspect and assess the return within 72 hours. If the RMA is for
repair/service and/or replacement an estimate will be emailed (if email is provided) or faxed at this time along with a credit card authorization form.
Upon approval and receipt of payment on the repair/service and/or replacement, your repair/service and/or replacement will be completed within
72 hours.
Warranty/Repair/Service/Replacement to be sent to the following:
FREERIDER USA
ATTN: Service Department
8696 Utica Avenue
Rancho Cucamonga, CA 91730
RMA #
4. Warranty/repair/service/replacement is dispatched 72 hours from authorization unless otherwise specified by a FreeRider USA representative. Upon
dispatch, you will be sent the tracking via email if provided.
